Complaints

Have something you are unhappy with? We are committed to providing our customers with a high quality of service and cover and intend to maintain this at all times. However, if you feel dissatisfied please notify us using our complaints procedure below and we will endeavour to resolve your problems as soon as possible.

In the event that you wish to make a complaint you may contact us on:

Les Mills Insurance
Dovetail House
Wycombe Road
Stokenchurch
Bucks
HP14 3RQ

Email: info@lesmillsinsurance.co.uk
Telephone: +44 (0)1494 887902

If you wish to make a complaint relating to the handling of a Claim, or underwriting of your policy, for all sections of the policy except for the additional Legal Expenses section, you can do so by referring the matter to:

Complaints Department
XL Catlin Services SE, UK Branch
20 Gracechurch Street
London
EC3V 0BG

Email: axaxlukcomplaints@axaxl.com
Telephone: +44 (0)20 7743 8487
Website: www.axaxl.com
Complaints Leaflet: Click here

For complaints relating to the additional Legal Expenses section, complaints should be referred to Financial and Legal Insurance Company Limited who will investigate the matter further. Their contact details are as follows:

Financial and Legal Insurance Company Limited
No.5400 Lakeside
Cheadle Royal Business Park
Cheadle
Cheshire
SK8 3GQ

Email: nonmotorclaims@financialandlegal.co.uk
Telephone: +44 (0)161 4941639

Should you remain dissatisfied, you may, if eligible, refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

The FOS's contact details are as follows:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Email: complaint.info@financial-ombudsman.org.uk
Telephone: +44(0) 800 0234 567 (free for people phoning from a "fixed line", for example, a landline at home)
Telephone: +44 (0)300 123 9 123 (free for mobile phone users who pay a monthly charge for calls to numbers starting 01 or 02)
Website: www.financial-ombudsman.org.uk